Customer experience (CX) is something that every business thinks they’re on top of because they provide some kind of customer service. But it’s important to understand that customer experience and customer service are neither synonymous nor interchangeable.
Cloud computing technology has matured significantly over the years and offers many advantages to business to run efficiently and successfully. Especially for small businesses and start-ups that may not have the capital to purchase servers and other hardware appliances.
When exploring the option of joining the party in cloud-based customer experience platforms, there are a couple different choices to consider about things you take to the cloud with you. The main one we want to explore here is your carrier service.
Whether your company has three computers or thirty thousand, there is a universal truth that affects you – new software vulnerabilities are discovered every day that threaten your customer and company data.