Genesys PureCloud

Genesys PureCloud by Powernet offers customers a suite of cloud services for enterprise-grade communications, collaborations and contact center management. Built on top of Amazon Web Services (AWS), PureCloud uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.

Features

  • Omni-channel routing 
  • Provides real-time performance & analytics
  • First CX platform using newest cloud 2.0 microservices architecture
  • Fast implementation 
  • Built on AWS - new features are instantly added without impact to your business 
  • Designed for simplicity as employees engage with customers